Frequently Asked Questions

We provide a range of coverage options tailored to senior needs, including health plans, personal liability, and assistance services that adapt as circumstances evolve.

You can request a personalized quote by calling +34631867067 or filling out our online form. We’ll review your details and follow up promptly.

Tranquilidad Plus offers loyalty benefits and multi-policy savings for clients who maintain active coverage with us over time.

Yes. You may review and adjust your policy during the annual renewal period or after significant life changes to ensure it remains suitable.

You’ll need a valid ID, proof of residence in Spain, and any existing medical reports if applicable. Our team will guide you through each step.

Once we receive all required information, processing typically takes 5–7 business days, subject to case complexity.

Our office hours are Monday through Friday, 9:00–18:00. After hours, you can leave a message and we will respond the next business day.

Yes. Tranquilidad Plus provides step-by-step support for preparing and submitting claims to ensure a smooth experience.

We offer optional extensions to include spouse or dependents under certain plans. Contact us to explore available add-ons.

Our team is fluent in English and Spanish to serve a diverse community of clients.

Many of our senior health plans include telemedicine access, allowing consultations from the comfort of home.

You may cancel within the first 14 days without penalty. After that, cancellation follows the terms outlined in your policy documents.

We adhere to GDPR regulations, encrypt data transmissions, and restrict access to authorized personnel only.

We accept bank transfers, direct debit, and major credit cards for flexible payment options.